Service Desk Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Not Specified
Salary Description:
Competitive salary offered
Randstad Accountancy and Finance
Job Ref:

Key Accountabilities Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the Intuity ITSM built on the ITIL Framework. Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity. Escalating issues to management as appropriate. Using support tools to manage and track tickets and customer incidents and requests. Complete standard requests for computers, printers, multifunction devices, equipment, servers, M365, Azure and other ICT systems in line with defined Service Level Agreements Requirements Relevant third level degree and or minimum 1-2 years industry experience in a similar role ITIL v3 or v4 Foundation Certification (desirable) Excellent Communication skills Fluency in English language written and oral Authorisation to work in Ireland Technical Knowledge of the following: MS Windows Server: 2008, 2012, 2016, 1019. MS exchange 2010 and above. Remote Desktop Server Implementations. Networking- Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging. Security - Firewalls (SonicWall, Fortinet, Cisco, Spam Filtering, Web Filtering , Endpoint Protection, Security Best Practices. Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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Randstad Accountancy and Finance
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