Snr IT Support Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Not Specified
Salary Description:
Competitive salary offered
Job Ref:

Join a leading Galway Medical Device company as their on-site IT Support Engineer working with their global IT team to support Galway-based site and employees. Job Responsibilities: • First-level helpdesk support for end users including laptops, desktops, servers, and other IT equipment. • Local maintenance support to the server room, WAN, LAN, PABX, Servers, cabling systems, and other IT infrastructure. • Technical support to office facility systems if necessary. • Implement or support the implementation of global IT infrastructure projects. • Local IT vendor and corresponding contract management. • Provide IT and security trainings to end users locally. • Work as local information security champion to guarantee all the corporate information security policies be implemented strictly, and all the security reviews be finished on time. • IT device and/or license purchasing and inventory management. • Provide remote support to other European offices or remote-working staffs when necessary. • Support the European IT leader for the budget planning. • Report unsolved technical issue to IT team or IT service providers and trace it until final solution provided. • Other technical support jobs assigned. Qualifications: • 5 years or more experience in IT infrastructure. • Has bachelor or higher degree major in computer science or information engineering is preferred. • Proficient in Microsoft systems. • Strong experience in IT network (LAN, WAN, cabling, routing and switching, Cisco products). • In-depth understanding of information security. • Good project management skills. • Experienced in vendor management. • Mastered in AWS/Alibaba/Azure cloud is preferred. • Be good at VMware is preferred. • Experience in PABX maintenance is preferred

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