Senior Support Enigneer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary:
€250 to €300 per day
Salary Description:
Competitive Salary
Posted:
14/11/2022
Recruiter:
itContracting – an eir evo company
Job Ref:
ITC4618

itContracting are currently seeking applicants for a Senior Support Enigneer. This is a 6 month day contract. This is a Remote/Hybrid position located with our client in Dublin.
 
Responsibilities:

- Serve as a first point of contact for staff seeking technical assistance.
- Serve as escalation point for other team members.
- Provide assistance with all facets of infrastructure.
- Provide assistance in project delivery and development of on-going ICT strategy and innovation in consultation with the sections.
- Provide both deskside and remote support to staff.
- Ensuring adherence to OLAs, SLAs and day to day management of external vendors in ICT staff in meeting organisational requirements.
- Be required to advise other sections and senior management on ICT strategy and service development as required.
- Ensure on-going security of the network and data and manage the rollout of new hardware, software, and services as required. 
- Will organise and assist with internal and external meetings.
- Observe organisational policies, procedures, good practice guidance relevant to the role and to assigned tasks and procedures.
- Arrange, schedule and support meetings including taking minutes and assisting the SEO in drafting of reports.
- Monitor system performance and trouble-shoot/find solutions to organisational-wide challenges.
- Ensure after-hours support for infrastructure related to emergencies (through external vendor arrangements).
- Assist with hardware, telecom and software vendor evaluation, recommendation, and negotiations.
- Provide statistics and maintain data storage for reporting purposes. 
- Maintain relevant database and ICT systems. 
- Any other duties as may be assigned from time to time.

 Requirements:

- At least 3-year satisfactory experience in Senior ICT role is essential.
- A third level qualification.
- Experience working with Microsoft Suite of Applications Word, Excel & PowerPoint is essential.
- Technical troubleshooting skills.
- Knowledge of Windows servers 2019/2016, Windows desktop operating systems, Windows 10/11 and Hyper V & VMware is a must.
- Knowledge of Active Directory user, group setup and management is a must.
- Knowledge of on Prem and Exchange Online user, group setup and management is a must.
- Knowledge of Office 365 and Azure AD administration is a must.
- Knowledge of project support is essential.
- Experience of participating in systems and software rollouts is a must.
- Experience in managing user accounts, access permissions, rights in an active directory is a must.
- Knowledge of public procurement policies and procedures is desirable.
- Knowledge of Data Protection legalisation is desirable.
- Knowledge of Contracts and Vendor management is desirable.
- Knowledge of procedures and activities within a statutory framework is desirable.
- Stakeholder management: ability to work with diverse stakeholders, within and outside of the organisation, to achieve solutions to organisational-wide challenges.
- Project or programme management methodologies and approaches.
- Supporting a wide array of business applications and systems.
- Patch management & release upgrade strategies.
- Backup and restore technologies.

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

For more information please apply here or contact Niall Moloney

eir evo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.

Ref: ITC4618

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Contact Details:
itContracting – an eir evo company
Tel: 1890 911 211
Contact: Niall Moloney

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