Field Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Not Specified
Salary Description:
Competitive salary offered
Telent Technology Services Limited
Job Ref:

We are looking for 2 engineers to join our field team, 1 for the Dublin area and the other covering the North West of Ireland. If you have experience as a Field Engineer or Technician within the IT/Telecoms/Networking arena we would be keen to hear from you. To qualify for this role you have to be eligible for Garda clearance Deliver excellent Customer Service by providing Project and Maintenance installation and "In Life" Technical support for Solutions that Telent are designing or contracted to maintain on the island of Ireland on behalf of our Customers. Primary focus will be for the operations / locations stated above. What you'll do: Project Work: Install equipment and installation materials using latest issue contract manuals and procedural documents Work to currently issued Telent QEHS and ISO standards. Submission and contribution to installation / "as-built" documentation Accurate and timely completion and submission of all required site administration and completion documents as requested by the Project Lead Engineer. Ensure all Receipt of deliveries is passed / notified to Lead Project Engineer. May be asked to assist with the delivery of programmes of work in region on behalf of FOS.Maintenance Work: Ensure that all Preventative Maintenance work, as contracted by Telent's Customers, is carried out in accordance with the Contract Services agreement To participate in an out of hours on call rota to provide technical support to Telent's Customers where required. Provide Technical Break / Fix support for Customers installed solutions. Identification of persistent / repetitive faults requiring Problem Management. Provide escalation to Problem Management for ongoing repetitive incidents of similar nature. Utilisation of Telent's Mobile Workforce Management software Daily review of the Open incidents for your region Escalation to Service Manager when Third Party Contractors are required to complete a task / incident.General Admin work as required Pre-Sales Support - Technical: Provide input to bids and other technical documents as required.Training - Technical and Non-Technical: Deliver Peer training to other field engineers, subcontract staff and customers.Attend Manufacturer Training Courses where they are appropriate and are available

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Telent Technology Services Limited
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