PSSL - IT Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Pilgrim&;s Food Masters
Job Ref:

We have recently announced the creation of Pilgrim s Shared Services, a fourth stand-alone company, which will bring together some of the support functions of our current three businesses (Moy Park, excluding France and Netherlands, Pilgrim s UK & Pilgrim s Food Masters). Its purpose is to deliver a high-quality shared service to those three businesses. As the business grows, this shared service will broaden opportunities for career development as part of a far larger organisation. We will also continue our investment in technology to drive efficiencies and improved ways of working. The Shared Services company includes a dedicated Procurement function. Reporting to the Head of IT, we are pleased to advise that we are now recruiting for an IT Analyst (Site Services Team Ballymena). About the Role To Provide a deployable capability for the Site Services Team to Factories, Hatcheries, Mills and offices. Performing BAU tasks alongside planned work, where a physical presence is required within a Geographic region, as part of the IT Team. Job Responsibilities Liaison with Site Management Teams/Process Owners and all support Staff, internal and external. To resolve IT-related incidents that require a physical presence to capture requirements and/ or restore supported services as quickly as possible Accurately record and document Incidents within a Service Desk Management Tool as part of the Incident Lifecycle Escalate effectively and support L3 where required during the Lifecycle of an Incident Contribute to Problem Management by working to identify root causes during deployment and eliciting as much accurate information as possible through observation of processes and Q&A Planned and deliberate work assigned from the GSD or CST Management. Customer-Facing support as required Laptop/Desktop Builds and deployment support to the End User (if required) Mobile Telephony Builds and deployment support Tablet/PDA Builds and deployment support Infrastructure support (deployment of new HW, recovery of EOL HW) Maintain/Create where required, accurate documentation of Site IT Manuals Process Observation and documentation to validate or monitor during root cause analysis Brief IT Managers on observational outcomes (Verbal/Written) Support End User Training as part of Service Transition What You ll Need Demonstrable aptitude for providing effective IT technical analysis and support Effective Communication Skills Aligned to the company s core values and competences Customer-focussed: Act as an ambassador for the IT function Minimum of 3 years experience in a similar role or 1 years experience in a similar role and a 3rd level or vocational qualification in an ICT related discipline Experience of working in multi-site processing industries, ideally FMCG Experience working with an ITSM methodology, such as ITIL What's in it for you? Competitive salary & employee benefits platform. Access to the employee assistance program. Flexible, hybrid working environment. Why Join Pilgrim s Shared Service? Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim s we focus on what s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team members

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Pilgrim&;s Food Masters
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