Technical Team Lead

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Job Ref:

We are currently looking for a highly customer-focused and enthusiastic Technical Team Lead, to work within Digital Site Services for our client, Pfizer. Digital Site Services is the term given to the on-site engineers who handle Level 2 tickets for desktop and infrastructure support. You would be responsible for a small team of engineers based in Grangecastle, Newbridge, and Dublin City Centre, working closely with the Pfizer SDMs. The role is primarily based within Newbridge, with frequent travel to Grangecastle and Dublin City Centre and some occasional travel to other sites within Ireland to meet other teams, or management. All applicants must have residency and right to work in Ireland. Responsibilities include: Handle escalations comfortably, in a calm and professional manner Engage additional Pfizer Digital teams and resources as and when required Liaise with site engineering teams & external third parties for infrastructure and technology tasks related to Engineering and automation activities Ensure standards are maintained and support is aligned to operational support model Must maintain training and be compliant with local site policy and procedure Desktop and Infrastructure support e.g. switches, servers, patching, etc Analytical & Reporting experience, ability to turn numbers into meaningful information Essential skills / qualifications: Good technical knowledge and understanding of desktop and infrastructure support methodologies in an ITIL environment Excellent verbal, written, and documentation skills Strong appreciation of technology policy, process, and procedure development and implementation Previous experience managing support teams, or engineering projects Strong troubleshooting and analytical skills as well as excellent multi-tasking abilities Excellent working knowledge of MS Windows 10 in a corporate environment Experience in supporting and troubleshooting MS office applications Scheduling and resource planning People Management Very strong interpersonal and communications skills Full Driving Licence and have access to own vehicle Desired skills / qualifications: Previous experience working in Pharmaceutical production facilities Experience with medical equipment interfacing Experience working in industrial or lab environments Working with high-ranking users and clients Employee benefits: Flexible benefits including, medical insurance and eyecare vouchers Company pension scheme Income protection after 6 month s service 23 days' holiday raising to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme Sounds good? Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at our website. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

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