Network Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
East Ireland
Salary Description:
Competitive salary offered
Job Ref:

We are looking for a customer-focused and enthusiastic Level 1-Network Support Engineer to provide physical touch support of network infrastructure incidents and requests on a large customer site. Working directly in a team of 8 and within a larger onsite Network and Data Centre physical support team the support for major network incidents onsite in Intel Leixlip. The applicant should be technically competent, possess excellent written and communication skills and be willing to collaborate effectively and efficiently with the wider Global IT support teams. Based in Leixlip, you will be supporting a customer who sets high standards for themselves and expects the same standards of FDS/DXC as their IT support provider. This is a full-time permanent position working Monday - Friday. All applicants must have residency and right to work in Ireland Responsibilities include: Plan and schedule daily tasks according to priority and severity; Use sound judgement on a variety of problems requiring deviation from standard practices; Use initiative to provide a quality solution and service to the customer Support networks in remote locations within the Leixlip campus Follow directions from Intel manufacturing support to fix the issues that require physical handling of any relevant equipment Maintain switched network environments Be able to troubleshoot/diagnose WLAN Issues and escalate to 2nd Level Support if required. Provide support to the Intel day-to-day operations network team Ensure that all incidents and requests for Networks are logged, resolved and the tickets correctly closed in Intel s Event Management System Endeavour to fix and close all calls assigned to the Networks queues within SLA Participate in project based assignments when required Support of the Network Management Alerting System, to include active follow up and closure of critical alerts Support Asset Management audits and reconciliation activities, (updating system, monthly audits for asset accuracy etc) Perform monthly room safety Audits and follow-up/closure on issues highlighted during the audit End to end ownership of the Spares/Hot Spares process Hardware returns management and creation of Cisco TAC Case for failed parts Essential skills / qualifications: Be able to analyse and troubleshoot network problems up to an intermediate level, 1st and 2nd Line Support At least 1 years experience in a similar position is desirable Previous experience with Cisco kit is preferred. i.e. Cisco CAT OS & CAT IOS Switches and Routers (small/medium & large switches) Terminal Server knowledge would be an advantage Excellent customer focus Excellent verbal and written communication skills Strong ability to adhere to processes and procedures Continually demonstrate proactive and dynamic behaviour Team Player essential Desirable skills: Be able to analyse and troubleshoot network problems up to an intermediate level, 1st and 2nd Line support This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few. Apply now for consideration! By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at FDS website

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