PFH Technology Group are seeking a Level 1 IT Support Engineer to join our team in Swords, Dublin.

Length of Contract: 6 months   

Responsibilities:

Delivering Superior Customer Service
Onsite Customer support to resolve technical issues on real time basis
Resolve issues across Windows 10, Laptop and Tablet devices, wireless connectivity, printing and software
Track, route and redirect problems to the correct resources
Update ITSM systems
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers' expectations

Skills:

Windows 10 operating systems
Wireless and local area networks
Software and application installations and remediation
Proven working experience in providing Desk Side Support
Be able to work in a pressurised environment
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Very strong proficiency in English

Qualifications:

Bachelor's degree in IT or 1-2 years’ experience in IT support.
Excellent interpersonal skills
Good problem-solving and communication skills

Context:

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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