We are looking for the right person to join our Internal IT Systems Engineer team. In this role you would have the opportunity to work on a variety of issues, including handle break/fix, configuration, troubleshooting, software installations, and hardware repair. In this role, you would ensure all systems and related applications and infrastructure are supported and maintained to industry best practice and agreed standards.
You will be an escalation pointto handle issues coming in bound from the Service Desk Analysts, applying your expertise to resolve issues where they have been unable.
Communication and collaboration are paramount in this role, you will work closelywith a variety of internal and external business stakeholders and will be continually engaged in collaborating with our clients. What You Will Do
* Systems maintenance and management - Ensuring all systems and hardware under Group IT support are being maintained in line with thresholds regularly, such as Windows updates, system restarts, HA failovers and general housekeeping.
* System stability, availability improvements and housekeeping - Responsible for ensuring system are running stable and responsibly and formulate recommendations for improvements to the current systems and solutions to improve service availability. E.g. building scripts to automate processes, reducing resource threshold where underused, altering Nagios to allow superior detection of issues.
Email me jobs like this