L2 IT Support Engineer (Dublin)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Eastpoint, Dublin
Salary Description:
Competitive Salary Offered
PFH Technology group
Job Ref:

PFH Technology Group are seeking a Level 2 IT Support Engineer to join a client team in Eastpoint, Dublin.
Length of Contract: 6-9 months
Experience: 4 years+

IT Support Engineer – Level 2

Duties & Responsibilities:

As part of this team you will be responsible for monitoring customer’s IT infrastructure.
You will be responsible for identifying issues and taking preventative action to ensure business continuity for our customer base.
In addition to this you will be a point of escalation for Level 1 engineers, working with the support team to ensure all issues are resolved quickly and efficiently.
The range of products includes but is not limited to Microsoft, HP, IBM, Cisco, Symantec, Citrix and VMWare.
Reporting to the Head of Enterprise Managed Services, you will be responsible for providing technical services and support for a variety of high-end clients across a full range of technology systems provided by PFH.
Skills and Experience Required

A proven history of being able to troubleshoot and resolve technical issues across a client base with varying infrastructure and services
A minimum of 4 years of experience in both remote and on-site support
Desktop Support- supporting, troubleshooting
Desktop & Remote Admin- Administering
Supporting all levels of Windows Server from 2003 to 2012
Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008
Providing support for the Citrix, Exchange, Hyper V and VMWare Environment.
Providing Hardware and software support to our Enterprise customers
Daily support for all backup related issues ensuring a timely resolution
Consulting with 3rd party companies when issues needed to be escalated
Working with all levels of Windows OS from Windows 7 to 8.1
Working with 3rd level support on projects which include Office365.
Successfully helping users to migrate to Office365 and solving any related problems.
PC Support, Hardware troubleshooting, Windows 10.


PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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Contact Details:
PFH Technology group
Tel: 01
Contact: Melissa McLoughlin - PFH Tech

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