IT Support Technician

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Galway City
Salary Description:
Competitive salary offered
Job Ref:

We have an excellent for a junior IT Technician to join an established Galway based technology company. This position offers the opportunity to further develop your technical knowledge through hands on experience and mentoring via more senior IT professionals. The company also provides support in gaining industry recognised certification. The role will involve provide remote and on-site support and the company offers a hybrid working option. Key Accountabilities First point of contact for resolution of support issues. Available to work on client sites to resolve break/fix issues and assist in issues that cannot be resolved remotely. Provide remote support to users and solve non-complex and complex problems to minimise system down-time and loss of productivity. Provide onsite delivery of Service. Using support tools to manage and track tickets and customer issues. Escalating issues to management as appropriate. Complete simple / standard set-up activities for computers, printers, multifunction devices and other ICT systems in line with Service Level Agreements. Meeting ticket targets and quality standards. Feed back to the Continuous Improvement mindset if repeated issues are found, being a champion of How We Do Things . Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes. Essential Requirements Relevant third level degree and or minimum 1-2 years industry experience in a similar role. Full Clean Driver s License Technical Knowledge in the following areas: Active Directory, Exchange/M365, Laptop/Desktop repair and upgrade. To be considered for this position you must be legally eligible to work in a full time position in Ireland

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