Ergo are seeking a Level 4 IT Engineer / Technical Account Manager (TAM) for a permanent role in newly refurbished offices. Working as the Senior technical point of escalation you will work with some of Ireland's top companies in a challenging and rewarding role.
This role includes a particular focus on VDI and you should have strong knowledge of Virtual Desktop technologies such as WVD / AVD, Horizon View and / or Citrix XenDesktop.
Ergo are an Azure Expert MSP and 5-time Microsoft Country Partner of the Year Winner. We value our staff and while working for Ireland's leading MSP you will enjoy the following benefits:
* Flexible work options
* Pension
* Health Insurance
* 25 days Annual Leave
* Social Events
* Educational Assistance / Training Incentives and bonuses
* Wellness Program
What will you do?
* Act as senior point of escalation on IT infrastructure including Windows Server Administration, Network support and implementation (including Firewalls), virtualisation of servers, backups & storage and end-user support
* Plan and implement IT infrastructure projects
* Troubleshoot repeat technical issues and drive issue escalation and problem elimination within Ergo and Customers Technical team
* Technical lead for all Managed Service accounts
* Installing, configuring and troubleshooting of IT related software and hardware.
* Provide extended onsite support to varied customers, as and when required.
* Work with SDM on monthly incident analysis, technical problem identification and driving implementation of corrective actions
* Provide reports to customers and service management team on high profile incidents
* Key participant in incident management escalation process
* Assist with the definition and preparation of service level KPI's and reporting
What do you need?
* 5+ years experience in a similar role (IT Engineer, Systems Administrator, Technical Account Manager)
* Windows Server (Active Directory, MS Exchange, O365)
* VMware/ Citrix
* Network monitoring and troubleshooting including Firewalls
* MS Systems Centre - SCCM / SCOM
* Professional certifications an advantage
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