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Level 4 IT Engineer / TAM - VDI

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Job Ref:

Ergo are seeking a Level 4 IT Engineer / Technical Account Manager (TAM) for a permanent role in newly refurbished offices. Working as the Senior technical point of escalation you will work with some of Ireland's top companies in a challenging and rewarding role.

This role includes a particular focus on VDI and you should have strong knowledge of Virtual Desktop technologies such as WVD / AVD, Horizon View and / or Citrix XenDesktop.

Ergo are an Azure Expert MSP and 5-time Microsoft Country Partner of the Year Winner. We value our staff and while working for Ireland's leading MSP you will enjoy the following benefits:

* Flexible work options
* Pension
* Health Insurance
* 25 days Annual Leave
* Social Events
* Educational Assistance / Training Incentives and bonuses
* Wellness Program

What will you do?

* Act as senior point of escalation on IT infrastructure including Windows Server Administration, Network support and implementation (including Firewalls), virtualisation of servers, backups & storage and end-user support
* Plan and implement IT infrastructure projects
* Troubleshoot repeat technical issues and drive issue escalation and problem elimination within Ergo and Customers Technical team
* Technical lead for all Managed Service accounts
* Installing, configuring and troubleshooting of IT related software and hardware.
* Provide extended onsite support to varied customers, as and when required.
* Work with SDM on monthly incident analysis, technical problem identification and driving implementation of corrective actions
* Provide reports to customers and service management team on high profile incidents
* Key participant in incident management escalation process
* Assist with the definition and preparation of service level KPI's and reporting

What do you need?

* 5+ years experience in a similar role (IT Engineer, Systems Administrator, Technical Account Manager)
* Windows Server (Active Directory, MS Exchange, O365)
* VMware/ Citrix
* Network monitoring and troubleshooting including Firewalls
* MS Systems Centre - SCCM / SCOM
* Professional certifications an advantage

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Contact Details:
Tel: +353 1 8565972
Contact: Wes O’Brien

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