Account Service Delivery Manager

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Belfast
Location:
Not Specified
Salary Description:
Competitive salary offered
Posted:
03/09/2022
Recruiter:
Fujitsu UK
Job Ref:
1716918949

Are you looking for a new challenge leading a diverse team to deliver service excellence to our strategic customer? Can you ensure adherence to Fujitsu process and motivate teams to collaborate and focus on improving our customer experience? Do you want to deliver continuous service improvement ensuring that effective operational processes can be architected and designed into all of our offerings and services? Do you want to make an impact and change the way the world works? Do you want to achieve together with committed people to define operational effectiveness as account transforms to new working practices? This is your world and your opportunity to transform it for the better.

Your role

We are looking for a dynamic individual to lead our teams on a strategic account in Belfast. You will recommend where best practice can be shared across, development and operations teams to further develop a DevOps approach to delivery in a strategic account.

Reporting to the Head of NI Run in Application & Multi Cloud Services, the successful candidate will lead the operations teams on customer site and deliver service excellence for our customer across all disciplines. The role holder will manage diverse teams across operational delivery including, Applications, Infrastructure and Solution Architects. You will be responsible for reporting on all operational team performance (monthly KPIs) and financial management for the capabilities in your team with ownership for the monthly and quarterly cycles and owning input to the MTP process.

Your experience
* Leading operational teams, CSAs, Applications and Infrastructure
* ITIL knowledge and key disciplines - change, incident, problem as well as operate
* Understanding of governance processes
* Results orientated
* Customer focussed with ability to anticipate customer and market trends/ shifts
* Able to work across functional boundaries

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

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Contact Details:
Fujitsu UK
Contact: Contact

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