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IT Helpdesk Technician (Level 1)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Ireland
€28,000 to €30,000 per annum
Salary Description:
Apply for details
itContracting – an eir evo company
Job Ref:

itContracting are currently seeking applicants for an IT Helpdesk Technician (Level 1).  This is a permanent position with our client based in Waterford.

Location:  Waterford (Must be willing to travel to other sites as required)


- Provide excellent customer service
- Application support to all users
- Technical support to local and remote users
- Ensuring staff can operate in the office environment. This will include use of PCs and phones
- Onsite visit to survey remote offices
- Configure PCs
- Configure phone systems, including land line, mobile and soft phones
- Alert management to reoccurring problems and patterns of problems
- Undertake special projects as directed
- Willing to travel across different business sites as and when required

Essential requirements:

- A strong customer-focused communicator with excellent interpersonal skills
- 3 years’ experience in a busy multi-site IT team
- BSc Computer Science or similar relevant
- Full driving license

The successful candidate should have...

- Interest in technology
- An excellent communicator who can handle/prioritize multiple stakeholders and queries on a regular basis.
- Willingness to learn & develop
- Strong work ethic

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Jennifer Shanahan directly at or on +353 85 8054018
eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.

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Contact Details:
itContracting – an eir evo company
Tel: 014396803
Contact: Jennifer Shanahan

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