IT Helpdesk Engineer (Level 2)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
South Ireland
€38,000 to €45,000 per annum
Salary Description:
Apply for details
itContracting – an eir evo company
Job Ref:

itContracting are currently seeking applicants for an IT Helpdesk Engineer (Level 2).  This is a permanent position position with our client based in Waterford.

Location:  Waterford (Must be willing to travel to other sites as required)


- Provide excellent customer service.
- Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.
- Experience in Exchange 2016 and O365 setup and administration.
- Experience in Active Directory administration.
- Experience in Citrix Administration.
- Experience in Server Level troubleshooting.
- Backup Solutions - good knowledge of backup solutions, with experience in VEEAM preferred software.
- Experience working and troubleshooting videoconferencing system.
- Experience and working knowledge of networking concepts and technologies in a support environment
- Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
- Alert management to reoccurring problems and patterns of problems
- Undertake special projects as directed
- Willing to travel across different business sites as and when required.


- Third level Technical qualification preferred, or alternative
- Microsoft MCP or CompTIA A+ Networking qualification
- Min of 5 years IT support experience in a similar role
- Excellent technical aptitude and troubleshooting skills
- A strong customer-focused communicator with excellent interpersonal skills
- Full driving license

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Jennifer Shanahan directly at or on +353 85 8054018
eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.

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Contact Details:
itContracting – an eir evo company
Tel: 014396803
Contact: Jennifer Shanahan

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