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Phone Specialist: VOIP & Network Engineer

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Nationwide
Location:
Unspecified
Salary:
€70,000 to €70,000 per annum
Salary Description:
Competitive Salary
Posted:
29/08/2022
Recruiter:
itContracting – an eir evo company
Job Ref:
BH-4476

itContracting are currently seeking applicants for a Phone Specialist; VOIP & Network Engineer.  This is a permanent position.

Location:
The successful candidate will work from any of the below client sites.
Waterford, Dublin, Limerick, Tipperary, Kildare, Cavan, Cork, Donegal, Sligo 
 
The Role:
We are seeking a Phone, VOIP & Network Engineer with multi-vendor product experience to assist in the design, selection, implementation, maintenance, administration, monitoring, optimisation and expansion of a VOIP solution across our multiple locations in Ireland. The management and upgrade of the existing network environment will underpin the VOIP solution.
 
Responsibilities:

- Develop a detailed understanding of the existing LAN, WAN architecture and VOIP solution to identify opportunities for improving the performance and operability
- Understand the current industry protocols and future trends, contribute to the design, implementation and future maintenance and administration of a next gen VOIP and LAN/WAN solution with Partners and Vendors
- Ensure security policies and procedures relating to the deployment of VOIP and network devices are sufficient
- Document solution changes and manage the change process with the business and partners
- Troubleshoot VOIP and network problems 
- Work with the Infrastructure and Systems teams, Managed Service Providers and Partners/Vendors to manage, maintain and scale the network and VOIP systems
- Deploy and expand the WAN and VOIP solutions as the business grows
- Work with the business and vendors to continuously improve the performance, reliability and efficiency of the telephony and network environment

Requirements:

- 5 years’ experience working on the deployment and configuration of network and VOIP solutions
- Contact Centre experience, with knowledge of IVR call routing, reporting, call recording, skills management,
- Detailed knowledge of VoIP systems and IP Protocols with experience of VoIP functions such as: Network and transport, Session Management, Session Boarder Controllers, Signaling, Media description, Quality of Service, Security
- Experience with telecom systems and protocols (SIP, RTP, PSTN)
- Excellent TCP/IP networking fundamentals (Network & routing protocols, Firewalls, VPNs, VLANs, Proxies, Wireless)
- Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP, UDP, DNS, DHCP, T1/E1, MPLS, IT security best practices
- Experience troubleshooting carrier and connectivity issues both IP and TDM

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information, please apply here or contact martha.magee@itcontracting.ie in itContracting directly.
Eirevo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Eirevo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Eirevo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Eirevo / itContracting.

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Contact Details:
itContracting – an eir evo company
Tel: 014396803
Contact: Martha Magee

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