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IT Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
West Ireland
€40,000 to €45,000 per annum
Salary Description:
Pension, Training, Progression
Reperio Human Capital Ltd
Job Ref:

IT Support

If you want to work for a company that puts employees first and strives to make an enjoyable yet challenging work environment, this is the role for you. This company are looking for Support Engineers who have experience in SQL, Window, Security. Along with progression in your chosen field, this company also offers horizontal moves into development, security, devops etc

Key Responsibilities:

* Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
* Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
* Assist is evaluating new services, processes and technologies introduced at the helpdesk
* Escalate unresolved issues to implementation team programmers
* Mentor junior colleagues

Key Requirements:

* 3+ years technical experience
* Microsoft Office 365 Admin Centres, including Exchange, Sharepoint, Teams, Azure Active, SQL
* Previous Application/Helpdesk Support Experience
* Windows or Linux Operating Systems
* Excellent communication skills


* Training Budgets
* Pension
* Flexible Working Conditions
* Remote/Hybrid Working

For more information please contact Peter Raine Reperio Human Capital 015713966.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

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Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1 571 3966
Contact: Peter Raine

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