My client is looking for a highly motivated Support Manager to deliver excellent customer service experience and ensure that their customers to continue to receive awarding winning technical support.
• Management of a technical team in charge of supporting the entire product suite.
• Management of software products, as well as providing professional services for upgrade, install and configuration.
• Support management: cases assignments and workload management, metrics, reporting, support process, escalation
• Professional services: workload management, participate and assist with upgrades, projects.
• Coaching and motivating team members to fulfil their objectives on productivity and performance, whilst making sure they remain happy, motivated, and engaged in representing our company values.
• Identifying opportunities to improve and train.
• Continuously monitoring performance to identify improvement opportunities.
• Update and document external client issues.
• Perform analysis and determine client problems and document these issues.
• Experience managing/leading Support teams.
• Experience dealing with all stakeholders.
• Experience with supporting users remotely.
• Strong technical and quality documentation skills
• Knowledge and understanding of the Microsoft range of operating systems particularly Windows 10 and Windows Server (including virtualisation).
• Microsoft 365 and Azure administration experience.
• AWS or Google cloud.
• Active Directory, DC, DNS.
• Azure AD and ADDS.
• Networking, cloud and on-prem subnetting, VPNs, Firewalls, virtualization.
• IIS, web servers.
• MS SQLserver administration, SQL queries.
• SSL certificates.
• Vmware, Hyper-v, cloud vms, other virtualization technologies.
• Experience with Docker and Kubernetes would be beneficial
If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 01 255 5302)
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