Large European organisation
Dublin City based - Hybrid model (Every 2nd week remote)
€35,000 - €40,000
Provide dedicated telephone, email, and desk-side support to all users.
Troubleshooting hardware, software, telephony, and networking issues.
Record, prioritise, assign, and manage all service requests and incidents according to SLA s.
Liaise with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible.
Skills and Experience:
Third-level qualification in IT-related discipline.
Minimum 2 years experience in a Service Desk or similar role.
Strong interpersonal skills with the ability to support and communicate with users on all levels.
Self-starter who uses their own initiative, and is able to work effectively as a member of a team.
Good communication skills (spoken and written).
Sound troubleshooting and analytical skills.
Microsoft and/or ITIL qualifications are an advantage.
Products and Technologies:
Strong knowledge of MS Windows 10 - installation, configuration, troubleshooting.
Good administrative knowledge of Windows Server environments - 2012, 2016, and 2019, including system management tasks including backup software.
Experience with Office Suite (2016) and Office 365.
Microsoft Active Directory and Exchange administration skills are an advantage.
Network technologies (WAN/LAN) and networking concepts (TCP/IP, DHCP, DNS, etc.)
SCCM knowledge desirable
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