Level 1 Helpdesk Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Job Ref:

Large European organisation

Dublin City based - Hybrid model (Every 2nd week remote)

€35,000 - €40,000


Provide dedicated telephone, email, and desk-side support to all users.

Troubleshooting hardware, software, telephony, and networking issues.

Record, prioritise, assign, and manage all service requests and incidents according to SLA s.

Liaise with Level 2 support, 3rd parties, and other business units to facilitate resolution as quickly as possible.

Skills and Experience:

Third-level qualification in IT-related discipline.

Minimum 2 years experience in a Service Desk or similar role.

Strong interpersonal skills with the ability to support and communicate with users on all levels.

Self-starter who uses their own initiative, and is able to work effectively as a member of a team.

Good communication skills (spoken and written).

Sound troubleshooting and analytical skills.

Microsoft and/or ITIL qualifications are an advantage.

Products and Technologies:

Strong knowledge of MS Windows 10 - installation, configuration, troubleshooting.

Good administrative knowledge of Windows Server environments - 2012, 2016, and 2019, including system management tasks including backup software.

Experience with Office Suite (2016) and Office 365.

Microsoft Active Directory and Exchange administration skills are an advantage.

Network technologies (WAN/LAN) and networking concepts (TCP/IP, DHCP, DNS, etc.)

SCCM knowledge desirable

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Contact Details:
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