Skills

IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, MS 365, MS Azure and VMware.

Support services for Microsoft-related technologies: Windows Server, MS 365, Azure, SQL, SharePoint, etc.

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Remote access solution implementation and support: VPN, Terminal Services, Azure Virtual Desktop.

Professional IT Certifications, such as: CompTIA N+, Microsoft MCP, MCSA, Azure Administrator Associate (AZ104), SonicWall, Fortinet, Sophos XG, ConnectWise CCPA, or VMware VCP

Strong Interpersonal skills: telephone, communication skills, active listening, and customer care.

Responsibilities

Ability to work in a team and communicate effectively.

Escalate service issues that cannot be completed within agreed service levels.

Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.

Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

Develop in-depth knowledge of the service catalog and how it relates to customers needs.

Document internal processes and procedures related to duties and responsibilities.

Responsible for entering time and expenses in ConnectWise as they occur.

Benefits

Competitive salary based on experience and qualifications.

Health benefits included.

Performance-based incentives.

Generous bonus levels.

Full on-the-job training & support.Great opportunity for advancement.

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