Application Support Engineer (Hybrid)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

Ergo are seeking an Application Support Engineer for a permanent position with a market-leading Financial Services client in South Dublin. As the successful Application Support Engineer you will provide support for key in-house developed and 3rd party applications.

This is an exciting position offering excellent training and an attractive benefits package including Pension, Health Insurance and Dental Plan.

What will you do?

* Resolve client application issues and live service issues by developing business understanding along with technical capability.
* Be the first Point of Contact for Day to Day IT Application Issues
* Complete customer support requests within agreed SLAs
* Use the ticketing system to document and update queries
* Work with the team to enhance, improve, simplify, and automate support processes and procedures.
* Document processes, procedures, and product knowledge base articles where applicable.
* Ensure health of the live systems, monitoring logs, and take appropriate actions.
* Co-ordinate IT system change approvals and releases to Production and provide deployment support and testing as required.
* Providing technical support to teams within the organisation, and to external clients when required
* Support training to teams within the business
* Prepare maintenance plans and upgrade schedules for the organisation's systems
* Work with teams in Ireland and Spain to support application upgrades

Your experience should include the following:

* 2 years in a similar role (Technical Support / Application Support / Software Support)
* Microsoft technologies including Windows OS, SQL, O365
* Dynamics CRM, Biztalk and API application support or development a distinct advantage
* Bachelors Degree in IT or similar is desirable
* Fluent English and excellent communication skills
* Valid work permit (EU Passport / Stamp 4 Visa)

Apply today for more info.

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Contact Details:
Tel: +353 1 8565972
Contact: Wes O’Brien

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