itContracting are seeking to recruit an IT Service Desk Adminitrator for our client based in Dublin

This is a permanent position with an attarctive benfits package

DUTIES AND RESPONSIBILITIES

IT Applications Administration and Digital Projects
 Ensure the functional administration of the IT tools:
 Respond
 Company website,
 Company Link,
 IRIS,
 MOCCA,
 CRM
 Any other tool company would implement in the future
 Contribute to company IT projects
 Participate in all IT application upgrades, managing such upgrades by implementing a project methodology, (carry out tests as required and log any issues as they arise to assist in solution).
 Assist companys sponsor in the digital transformation projects. In this matter, the IT Helpdesk & Applications Administrator follow up on action plans , participates or takes the lead in the preparation of meetings, and in sending the relevant reports to the project managers

IT Together with the IT Helpdesk Supervisor for day-to-day activities:
 Management of the IT Helpdesk e-mail inbox and Metis ticketing tool:
 It Helpdesk inbox Priorities tasks as per as level of urgency
 Open and follow up on support tickets in the Metis ticketing tool with CAGIP regarding Company technical issues.
Escalate and report urgent, network or IT problems and technical issues to CAGIP for investigation

ADA (Access Rights) Management - 
 Anticipate the creation of new users to allow the creation of their accounts before their arrival
 Maintain user information, including the location of work and the end date as soon as it is known
 Delete users when they leave
 Carry out periodic checks of the identities and authorizations on their perimeter 

Business Application:
 The IT Helpdesk will manage all the IT administration for all business applications (SUN, CRM, Respond, Claims Database, My Calls, SAS etc)

Vendor Management:
 Manage relationships with outsourced vendors (CRM, Respond, Mocca, Sysco etc.)  Solve basic troubleshooting in house on Company outsourced applications, follow up and manage support tickets with such vendors.
 Incident Report and Root Cause analysis to be monitored for all issues that are raised regarding incidents. Provide regular updates to both Management and end users.
 Manage Operations database, CRM and Respond V7 system ensuring fields are up to date to accurately reflect day-to-day business for reporting purposes
 Support Operations department to streamline processes using the appropriate tool – mainly MS Excel and MS Word

Ad Hoc:
 Carry out in-house technical training (e.g. MS Excel, MS PowerPoint, basic SAS skills), providing material and keep training log, test knowledge transfer and provide a copy of same to the participant manager
 Any other tasks as requested from management

Experience and Qualification:
Experience: 
2 to 4 years’ experience required in an IT Helpdesk team;
 Expertise on one or more of the following: Network, cyber security, information systems, architecture;
 Project oriented;
 Systems & Applications experience.

Skills:
 Fluency in French and English a necessity
 Have an excellent working knowledge of Microsoft Pack Office
 Good communication and organizational skills. Ability towork on own initiative
 Good analytical skills – able to interpret data accurately
 Problem solving and trouble shooting ability

 Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

For more information please apply here or contact Holly Grant  in itContracting directly.
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.

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