itContracting are seeking to recruit an IT Service Desk Administrator for our client based in Dublin
This is a permanent position with an attractive benefits package
DUTIES AND RESPONSIBILITIES
IT Applications Administration and Digital Projects
Ensure the functional administration of the IT tools:
Any other tool company would implement in the future
Contribute to company IT projects
Participate in all IT application upgrades, managing such upgrades by implementing a project methodology, (carry out tests as required and log any issues as they arise to assist in solution).
Assist companys sponsor in the digital transformation projects. In this matter, the IT Helpdesk & Applications Administrator follow up on action plans , participates or takes the lead in the preparation of meetings, and in sending the relevant reports to the project managers
IT Together with the IT Helpdesk Supervisor for day-to-day activities:
Management of the IT Helpdesk e-mail inbox and Metis ticketing tool:
It Helpdesk inbox Priorities tasks as per as level of urgency
Open and follow up on support tickets in the Metis ticketing tool with CAGIP regarding Company technical issues.
Escalate and report urgent, network or IT problems and technical issues to CAGIP for investigation
ADA (Access Rights) Management -
Anticipate the creation of new users to allow the creation of their accounts before their arrival
Maintain user information, including the location of work and the end date as soon as it is known
Delete users when they leave
Carry out periodic checks of the identities and authorizations on their perimeter
The IT Helpdesk will manage all the IT administration for all business applications (SUN, CRM, Respond, Claims Database, My Calls, SAS etc)
Manage relationships with outsourced vendors (CRM, Respond, Mocca, Sysco etc.) Solve basic troubleshooting in house on Company outsourced applications, follow up and manage support tickets with such vendors.
Incident Report and Root Cause analysis to be monitored for all issues that are raised regarding incidents. Provide regular updates to both Management and end users.
Manage Operations database, CRM and Respond V7 system ensuring fields are up to date to accurately reflect day-to-day business for reporting purposes
Support Operations department to streamline processes using the appropriate tool – mainly MS Excel and MS Word
Carry out in-house technical training (e.g. MS Excel, MS PowerPoint, basic SAS skills), providing material and keep training log, test knowledge transfer and provide a copy of same to the participant manager
Any other tasks as requested from management
Experience and Qualification:
2 to 4 years’ experience required in an IT Helpdesk team;
Expertise on one or more of the following: Network, cyber security, information systems, architecture;
Systems & Applications experience.
Fluency in French and English a necessity
Have an excellent working knowledge of Microsoft Pack Office
Good communication and organizational skills. Ability towork on own initiative
Good analytical skills – able to interpret data accurately
Problem solving and trouble shooting ability
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information please apply here or contact Holly Grant in itContracting directly.
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
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