IT Managed Services Engineer (remote)

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

Ergo are seeking an IT Managed Services Engineer for a permanent role supporting some of Ireland's top Enterprise clients.

While technically based in our newly refurbished offices in East point, Dublin we are happy to consider hybrid / remote work options.

In these exciting roles you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

In addition to competitive salary this role includes the following:

* Pension
* Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed)
* Health Insurance / childcare contributions
* Work from home option

What will you do?

* Providing 2nd level technical support to end users on M365 stack
* Assisting on major IT infrastructure projects
* Receiving, prioritising, documenting and actively resolving incidents and requests from clients in a timely manner. (SLA bound)
* Providing remote and desktop support to users
* You will follow agreed processes and ensure your tickets are regularly updated
* Talking with clients on the telephone, working in a busy and sometimes highly pressurised environment
* The ability to prioritise client demands, knowing when to escalate
* Dealing with the escalation of issues from 1st line engineers and being able to multi-task
* Occasional Infrastructure and migration project work for customers including occasional on-site and Out-of-Hour's work

You should have experience in some / all of the following?

* Previous experience in a similar role (Level 2 Engineer, Systems Administrator)
* Office 365 / Azure (Teams, Exchange, One Drive etc.)
* Windows 10 - configuration, operation and management
* Windows Server - 2012/2016/2019 administration and maintenance
* Active Directory - Domain Controllers, group policies, DNS
* Desktop virtualisation (VDI) - Horizon View, XenDesktop / AVD
* Server virtualisation - Citrix / VMware

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Contact Details:
Tel: +353 1 8565972
Contact: Wes O’Brien

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