Client services Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Level of IT Experience:
5-10 Years
Not Specified
Salary Description:
Competitive salary offered
Hays Specialist Recruitment Limited
Job Ref:

Your new company This company is an award winning, full-service investment bank that has operated for over 100 years, with a record breaking 2021 just past. They have gone from strength to strength in previous years and currently have multiple offices across the UK, investing in several industries and offering impressive packages to their customers. Their IT department has grown with them, working with cutting edge technologies to create a protected and smooth-running workplace. Your new role In this role, you will be working to provide 1st and 2nd line support to internal stakeholders and clients. This will include technical support for business applications, software and hardware. The role will require a level of liaising with clients to come to an adequate and effective solution. You will be expected to deliver great customer care and attention, while ensuring that all your documented work is down in an effective manner so as to ensure a smooth operation. This role will see you work with Key Decision Makers, both within and outside of the company, offering fantastic opportunity to expand your network and your skillset What you'll need to succeed The Ideal Candidate will have 2 to 3 years' experience within a managed services/support role, with proven experience in SQL, FTP and windows servers. You will have previous experience working on a ticket-based system and escalating issues where necessary or working with team members to reach a resolution. You will ideally have strong troubleshooting experience and an excellent level of customer service, to deal with customers effectively and in a way that benefits the company's external and internal relationships. It will also be beneficial to this role if you have previous financial services experience, as well as a 3rd level qualification that comes with a strong interest in technology. You will also be strongly considered for this role if you have experience in order management and advent technologies. What you'll get in return On top of a competitive salary for the industry, you will also be subject to a range of benefits. This includes sever health and wellness packages, family support structures and generous maternity and gender-neutral care packages. You will also be the recipient of a great holiday package, including potential for charitable days off and fundraising events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me on .If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.I am a Business Director for Hays Technology, specialising in Infrastructure for Northern Ireland, helping tech professionals develop their careers and ensuring organisations are supported by the top talent. My passion for this space stems from building a business on strong principals of customer service and delivery.

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