Technical Support

Job Category:
QA/Tester
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Belfast
Location:
Not Specified
Salary Description:
Competitive salary offered
Posted:
01/08/2022
Recruiter:
The Curve Group
Job Ref:
1681177421

Official Job Title: Operations Support

Location: Belfast - 40% office based

Hours: Permanent - Full time - 35 hours _______________________________________________________

About Us HUB Financial Solutions is a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers: To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For.

We're extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

The Role We now have a fantastic opportunity to join us in an Operations Support role within HUB Digital Solutions on a permanent basis from our office in Belfast.

You will perform tasks and projects under the direction of the Operations Manager which ensure an efficient product development cycle and ongoing support of published applications.

You'll create value in supporting the delivery of solutions that meet Group demands by:
* Enabling the Group entities to partner with clients and exploit opportunities in the marketplace.
* Ensuring supported applications operate within risk parameters and appropriate quality assurance measures.
* Reacting to changing legislation and policy directives.

Skills we are looking for

Ideally you will have the following:
* Demonstrable skills in Microsoft Excel
* Demonstrable experience working in a web-based environment
* A willingness and ability to learn new skills and adopt to new technologies
* Demonstrable ability to work to a very high degree of accuracy
* Be able to work under pressure to strict guidelines

You would benefit having experience and an understanding of the following although this is not essential:
* Online annuity quote engines
* Annuity administration and Sales Platforms/applications
* Experience of advised selling, the IFA market and annuities
* Customer Relationship Management (CRM) solutions
* MS Office suite
* Web based task applications
* Microsoft Dynamics
* XML applications

Some of the core areas of responsibility will include:

Testing of applications - You'll be expected to test system changes and new features within existing guidelines and standards, developing a good understanding of the areas of the Group Distribution business and identifying areas of improvement/change in system functions. You will also Interact with clients directly and act as point of escalation for queries, grade and escalate critical client queries.

Development Life Cycle - You may be required to support other areas of the development lifecycle outside of core testing, such as suggesting improvements and new features based on user feedback, assisting in producing presentational materials such as demonstration system reports/other documents and also hold responsible for the completion and submission of JIRA's.

Administrative Requirements - You'll ensure that all records of client specific requirements are kept up to date, accessible and implemented as these may be required to ensure any queries from users are dealt with inside a specified timeframe with regular updates on progress and fed back to the client. You'll have responsibility for carrying out regular system checks to ensure accuracy on provider rate data, with any inaccuracies investigated and highlighted to the specific provider. General system checks will also be required, and any issues found to be fed back as a means of identifying issues before they become an issue to Group clients.

Support and Maintenance - Finally you will support the users of the systems with general operational queries and maintenance such as setting up new users, updating scheme details, identifying extension of existing functionality and authorising administrative level access requests.

Working for us, you get rewards A Competitive Salary, amazing Pension Scheme and Life Assurance Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A Bonus Scheme that takes a balanced approach and looks at both in role performance' but also the behaviours and attitudes you exhibit at work' FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal

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Contact Details:
The Curve Group
Contact: Contact

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