Enterprise IT Operations - Team Lead Workplace Operations

This role can be based in IRELAND - UK - HOLLAND

The Enterprise IT Operations team is responsible for:

IT service owner for global IT shared services

Global operation policy adoption & Implementation

Global IT operation including 2nd/3rd line support, patching, upgrade, configuration, installation, and life-cycle management

Global system configuration & administration

MS O365 & ServiceNow operation, configuration & support

The Workplace Operations team is one of the 5 teams in the IT Operations organization and is mainly responsible for the provisioning, configuration, administration, and support of:

Workplace Management

Imaging & Packaging

Deployment

Printing

As Teamlead EIT Workplace Operations you manage daily the team with technical specialists across multiple locations, and you are an expert in the field of managing the client's Workplace at desk level. You are responsible for planning and contributing to the realization of projects and managing the daily queue of support tickets, respecting the SLAs of the client. You also coordinate and administer our Gold, Silver, and Bronze images and their correct testing and deployment. You work with Service Design and Project Management in the field of developments and technical solutions which align with our Enterprise Architecture. In addition, you act as a mentor for the team and act as an escalation channel. You bring therefore 3-5 years of experience in a similar role and report to the Global IT Operations Manager and will support the transition of the IT Operations team to the future operating model planned for Q1 2023.

Skills/Knowledge

ServiceNow

Autopilot

Generic application knowledge

ITIL

Windows

Prince II\Agile

O365

SCCM

Azure\AD

Intune

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