Business Analyst (Product Integration) Contract 12 months Dublin. My client a global leader in their space is in urgent need of a talented and experienced Business Analyst to join them on a contract basis.
This is an individual contributor role responsible for leading and/or participating in the analysis and gathering of business requirements related to Customer Care technology, tools, and processes. In addition, this role may participate in other operational initiatives to support my clients business environment with a specialised focus on creating customer care service models for new products and services. You will be looking to partner with business owners to define and gather business and functional customer support requirements via workshops, questionnaires, workflows, use cases. Analyse and validate specific business needs to support customers and applicable stakeholders. Translate conceptual customer support business requirements into functional requirements in a clear manner that is comprehensible to developers/technical teams. Lead the assessment of product/service readiness in conjunction with Global Customer Care policies & standards.
Successful candidates will have Prior Business Analyst and Project Management experience.You will have experience with Customer Care Service Design preferred. You will have Moderate professional experience in financial services, payments, or another related field.Experience participating in customer experience and engagement initiatives and project activities. You will have the Ability to navigate complex working structure in Matrix organisation and collaborate with cross functional teams. Ability to deliver on commitments, execute with excellence, and demonstrate a sense of urgency when needed.
Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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