IT Support Technician

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Salary Description:
Competitive Salary Offered
PFH Technology group
Job Ref:

PFH Technology Group are seeking an IT Support Technician to be based onsite with their client in Cork.

The role will initially be for 6 months to work on a Hybrid Workplace project which will involve end user device build and concierge support. This is a customer-facing role with one-2-one interaction with users required.


Build of Laptops and PCs with Windows 10 and use of SCCM to install applications on the devices
One-to-one appointment with a staff member to get them set-up with their new laptop/VDI/remote-access as part of the Hybrid return to work
Assist in QA and set-up of desks for staff return to work e.g. IT Equipment set-up on Desks, checking network ports, phones, power, monitor, mouse, keyboard etc are set-up and working on all desks, cable management
Some manual handling required when setting up IT equipment on desks (e.g. moving monitors, PCs, phones, cables etc)
Trouble-shooting and problem-solving desktop issues


Level 1 or 2 Desktop engineer experience
Knowledge of Windows environment – Win7, Win10, Active Directory, SCCM
Microsoft – Cloud, Outlook, Teams, Skype
VDI, Citrix, Remote desktop
Networks – port connectivity and trouble-shooting
Meeting room Audio/Visual set-up and trouble-shooting
Good communication skills essential and a good customer-facing manner and temperament
Good problem-solver and trouble-shooter. Ability to think on their feet

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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Contact Details:
PFH Technology group
Tel: 01
Contact: Michelle McGrath

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