Job Description

Job Title: On-site Deskside Support Engineer

Contract/ Permanent: Permanent

Location: Limerick

Overview: Ergo are a managed services company which employs over 500 staff. We provide a managed service across the whole IT spectrum and we have over 200k end users and are Ireland's largest Microsoft partner.
Ergo are currently seeking to recruit an On-site Deskside Support Engineer for our client based in Limerick. The successful candidate will provide Deskside support to our clients end users in Limerick as well as remote support to their clients other European offices.

Role & Responsibilities:

* Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.
* Ensure strict adherence to SLAs when dealing with customer tickets/calls.
* Installing, configuring, and troubleshooting of IT related software and hardware.
* Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures.
* Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.
* Perform routine day-to-day system security checks/backups and produce up-to-date status reports.
* Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is always delivered to the customer.
* Work with other technical staff to ensure connectivity and compatibility between systems.
* Record and maintain hardware and software inventories, site and/or server licensing, user access and security.
* Provide occasional technical training to customer's systems administrators and end users.
* Maintain confidentiality with regards to the information being processed, stored, or accessed.
* Monitor remote managed service applications.

Qualifications & Experience needed:

* Microsoft Operating Systems
* Microsoft Applications
* Anti -Virus/spy-ware/malware applications
* Networking - TCP/IP - Switching - Fire walling, etc.
* Industry Standard Troubleshooting Procedures

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