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IT Helpdesk Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
€32,000 to €35,000 per annum
Salary Description:
Competitive Salary
itContracting – an eir evo company
Job Ref:

itContracting are currently seeking applicants for an IT Helpdesk Analyst. This is a 12-month fixed-term contract position located with our client in Dublin.

Job Description:

We ideally need you to have the following on your CV:
Soft Skills

- Excellent customer service skills.
- A good business focus and understanding of a support role in a business environment.
- A clear customer focus.
- Excellent oral and written communication skills.
- An ability to work on one’s own initiative and manage personal objectives.
- Problem solving and decision making skills.
- An ability to work well within a team environment.

Technical Skills

- Advanced skills in the use of administration of MS Office and Windows operating systems.
- An apititude in understanding and adapting to new technology.
- The successful candidate will have a demonstratable enthusiasm for technology.
- The ideal candidate will have 2-3 years previous experience from a similar Helpdesk environment.
- While training is provided previous experience in supporting ServiceNow, Active Directory, SAP, MS Office product suite, Cisco VPN, VMWare, Enterprise telecoms systems and/or Web Services would be beneficial.

Your work will be varied. Below will be some of your core responsibilities:

- Ensure all incidents and service requests are properly logged, updated regularly and resolved in a timely fashion. Ensure sufficient details are includuded should there be a need for escalation to other teams.
- Receive, log, distribute and follow up on all incidents / service requests escalated within IT across multiple different channels (i.e. phone, email, self-service). Troubleshoot these calls to a satisfactory resolution.
- Document or update processes with the aim of optimising the service provided.
- Administration and support of the internal processes for new hires, promotions and leavers.
- Administration and support of the mobile device fleet (iPhones and iPads).
- Administration and support of the IT security policies and procedures.
- Creation of knowledge base articles.
- Liaise with 3rd party suppliers in relation to issues.

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information please apply here or contact Daniel Gavin in itContracting directly.
eir evo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.
Ref: ITC4301

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Contact Details:
itContracting – an eir evo company
Tel: 014396803
Contact: Alison Gleeson

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