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Service Control and Reporting Analyst

Job Category:
IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin, South Dublin, North Dublin
€37,000 to €46,000 per annum
Salary Description:
itContracting – an eir evo company
Job Ref:

Due to continual growth, we are looking for a Contracts Administrator to join our Contracts and Renewals team.

At eir evo, we offer a unique and unrivalled communications and ICT services portfolio for the Irish marketplace. By tracking leading-edge developments in technology, we make them accessible for our customers, delivered via our best-in-class consultative and managed services. Through our guidance and expertise, we bring businesses to life and empower them with a clear route to success. 

Key Responsibilities:

Contract Management

- Understand and align to the Contract Management standards, assuring that these comply with the selected T&Cs in their chosen Contract suite. 
- Assure that there is full compliance with the Contract Management standards and contractual terms and conditions in the execution of the contract administration activities.
- Ensure our contract renewal process follow’s current ISO policy
- Create draft contracts for all Managed Service/Cloud Services/Security Renewals on a annual basis performed daily.  
- Review draft contracts and ensure they are fit for purpose and tailored to project or services in question, co-ordinating inputs from advisors where required
- Once approved issue contracts via DocuSign to relevant signatories
- Track all contracts from start to finish through our PSA system aligning your efforts to our contract repository.


- Track all monthly renewals for set criteria around assets and profitability feeding that information into relevant parties. Power bi Dashboards will be provided.
- Create contracts in our PSA system which align to contracts which have been sold/renewed
- Attend bi-weekly contract review meetings


- Create Renewal pack for account managers in advance of contract renewals, working from dashboard in our PSA system.
- Financial forecasting – updating financial forecasting for each division based on renewals and new business.
- Generate ad hoc reports for Customers upon request


- 2+ years in a similar environment 
- Experience with Power BI Dashboards
- Strong attention to detail 
- Enjoys working in a team based environment 
- Ability to prioritise 
- Strong communication skills - both written and verbal

Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

If you are interested in applying for this role, please do so via the relevant link.

eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.

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Contact Details:
itContracting – an eir evo company
Tel: +35314396824
Contact: Kate Maher

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