Field Service Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
€45,000 to €55,000 per annum
Salary Description:
itContracting – an eir evo company
Job Ref:

Due to continued expansion of eir evo we are now seeking to recruit a candidate that will become an important part of the team in an evolving and exciting environment.

At eir evo, we offer a unique and unrivalled communications and ICT services portfolio for the Irish marketplace. By tracking leading-edge developments in technology, we make them accessible for our customers, delivered via our best-in-class consultative and managed services. Through our guidance and expertise, we bring businesses to life and empower them with a clear route to success. 
The role would involve

- On site resourcing cover - operating within a customer’s environment
- Working in a growing Managed Services team with procedures based on ITIL Framework
- Hardware Fault Investigation and Diagnosis
- Resolution and Recovery, reducing impact were possible
- Escalation point for other ICT teams
- Work with other ICT teams or 3rd parties where required
- Provisioning of Server/Storage/Network equipment
- Create and maintain Documentation of Customer’s Environment
- Assist in the transition of new customers

Required Skills

- 3+ Years working in a dedicated Support Environment
- Extensive Windows Server skills and strong knowledge of Active Directory
- Understanding of Virtualization, in particular - VMware and Hyper-V
- Excellent Customer Service and Communication skills
- Industry Accreditation
- Networking technologies, Firewall and Switching principles
- Storage Provisioning and Management
- Microsoft Exchange Administration and Support
- Utilization of monitoring tools
- Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.

Full Driver’s license and own transport is essential (all travel is expensed, and mileage is not excessive)
Desired Skills

- Office365
- Citrix Administration and Support,
- Experience of Enterprise and Data Centre Environments,
- Brand familiarity: HP, Dell, IBM, Sonicwall, Cisco, Juniper, Palo Alto

The successful candidate will be dynamic and capable of delivering to a high standard despite constraints that may be in place. They will be trustworthy and capable of organizing and delivering on tasks with little direction and can adjust their approach for the varied customer environments supported. Excellent communications skills are a must and would be relied on daily.

If you are interested in applying for this role, please do so via the relevant link.

eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.

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Contact Details:
itContracting – an eir evo company
Tel: +35314396824
Contact: Kate Maher

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