IT SERVICE DESK ANALYST A solid opportunity with a great international law firm to join their growing tech team as an IT service desk analyst. This role is perfect for anyone looking to advance their career within an infrastructure support environment, offering good exposure and a great work culture. This role will see you as a first point of contact IT incidents/requests/questions via ServiceNow, phone, email, the IT portal and handling walk-ups. You will take the information provided and determine the best solution to resolve or progress the ticket based on the issue and details provided by the customer in accordance with the ServiceNow knowledge articles guidance and workflows.The ideal candidate will have proven experience of working in an IT service desk role in either a law firm or large professional services environment e.g. banking, consulting or accounting. (This could include a university placement). They will also have up-to-date working knowledge of hardware, software, servers, networking, infrastructure, firewall configuration and administrative technical and troubleshooting skill You will ideally have experience with investigating and analysing Windows 10, Worksite/Filesite 9.3 Microsoft Office 2010/16 Expert, Interaction, Symantec Enterprise Vault, CompareDocs, AirWatch, Intune, BigHand. Having experience in using ServiceNow or/and Anywhere365 would be a distinct advantage but you will Have experience working with Azure / Hybrid environment Ideally you will have knowledge of WIN 10, Surface pro 4, screens, monitors, printers and their functions as well as experience on BOYD support along with M365 , OneDrive, Sharepoint, MS Teams. Good technical understanding of communication tools (iPhone, MS Teams, email) and systems issues. You will also ideally have an ITIL Foundation Certified an advantage but should as a minimum be able to explain ITIL best practices and reflect the ability to follow ITIL processes and procedures This role comes with a competitive salary and a superb benefits package to avail of however the company itself has also been the recipient of a number of impressive accolades. They have recently been shortlisted for 'Energy and Infrastructure Team of the Year', and their offices have ranked highly for their 'firm culture' and 'quality of work'. Alongside this, they actively work towards a diverse and inclusive work environment, and often participate in pro bono and charity events.
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