Service Desk Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Belfast
Location:
Not Specified
Salary Description:
Competitive salary offered
Posted:
22/06/2022
Recruiter:
IQ EQ
Job Ref:
1633041945

Company Description

Do you want to be part of a Global Private Equity Administrator who provides outsourced Administration services for PE, Real Estate, Depository and Compliance with Assets under Administration in the excess of $650Billion? If so, please read on!

With offices across 23 jurisdictions including New York, London, Paris, Amsterdam, Cayman, BVI, Belfast, Dublin, Guernsey, Jersey, Luxembourg, Netherlands, Cyprus, Mauritius, Singapore, Hong Kong and Manila our growth journey has only just begun.

Job Description

We have an exciting new opening seeking a Service Desk Engineer, you will play a key role in being the first point of contact for our colleagues in the business across the globe. Our business relies on you to provide first class support services to resolve issues and fulfil customer requests in a timely and professional manner.

Our IT function partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first-class services.

The Service Desk position requires a combination of strong troubleshooting, technical, communication and customer service skills including the following:
* Previous experience working in a Service Desk/Helpdesk role is essential
* Possess a strong technical background on end-user/desktop/peripheral support. Must possess a "can-do" attitude and be willing to roll up their sleeves and get the job done.
* Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, Skype, O365
* Installing, operating and supporting customers on Microsoft platforms
* Use or knowledge of Service Management platforms
* Management of Incidents and Service requests raised by colleagues
* Liaise closely with other members of the Central Service Desk Team to ensure knowledge and expertise is shared effectively
* Updating and maintaining tickets within the service management toolset
* Network, Platform and Security monitoring
* Work with procurement staff to purchase hardware and software
* Work with vendor support contracts to resolve technical problems with desktop computing equipment and software
* Provide cover out of hours and at weekends as required - Once every 5 weeks

Qualifications
* ITIL Foundation, Microsoft certification, Cisco Certification
* Demonstrable experience in a similar role
* Possess a strong technical background on end-user/desktop/peripheral support. Must possess a "can-do" attitude and be willing to roll up their sleeves and get the job done.
* Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, Skype.
* Installing, operating and supporting customers on Microsoft platforms
* Experience in working with the financial services industry is desired, but not essential

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

If you would like to take on this exciting challenge, please apply today for immediate consideration.

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Contact Details:
IQ EQ
Contact: Contact

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