Technical Support Manager required for Irelands leading telecommunications company. This is a career making opportunity to lead and manage a growing team (currently 9 people) who provide advanced B2B support across all fixed line, IoT, SIM, ICT etc for high value clients.

This role may suit a Lead Engineer that wants to take his/her next step into management, or equally an established manager with advanced and current technical skills

This is a hybrid role and will require 2 day per week onsite in Limerick

Responsibilities

·        Manage the support team responsible for supporting large high value clients, by integrating the ICT service model that facilitates high quality support which exceeds our customers’ expectations.

·        Lead the further development of the ICT & IOT support models and consistently look at continuous improvement.

·        Identify knowledge gaps in the team and ensure training (internal and external) is planned and delivered

·        Foster a learning culture within the team.

·        Establish a clear view of customer needs, simplifying complex issues and developing appropriate solutions for their needs.

·        Ownership & development our Technical Service Desk capability to support IoT business products.

·        Stakeholder communication, project teams, PMO and external partners & vendors.

·        Act as technical escalation point as needed

Requirements

·        Advanced technical competence across ICT, IOT, telco & mobile networks, eUICC SIM management.

·        Excellent understanding of Mobile technology and trends.

·        5+ years relevant experience in a large organisation within an operational Product & Services environment.

·        High Energy individual with a proven track record of operating in a dynamic, demanding & customer centric environment.

·        Strong leadership, communication, and Interpersonal skills.

·        Strategic Awareness, ability and influencing skills to input and where appropriate shape both the medium- and longer-term strategy of the business.

Remuneration

·        80K starting salary

·        6K car allowance

·        10% Performance bonus

·        5% Pension contribution

·        25 days holidays plus 2.5 company days

·        Healthcare Insurance

·        Life assurance