IT Helpdesk Engineer (12 month contract, Dublin city centre)

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Job Ref:

Ergo are seeking an IT Helpdesk Engineer for a 12 month rolling contract with our client in Dublin city centre. The successful candidate will provide 2nd Level remote and deskside support to internal users in a Windows 10 environment.

You will join a well-established team of IT Engineers supporting a public-sector client.

What will you do:

* Provide L2 desktop and network support to local and remote users
* Provide a single point of contact for all customers for ICT related issues via multiple channels e.g. deskside, phone, voicemail, email, chat, on-line self-service ticket generation etc.
* Assist in the categorisation of all ICT related tickets (e.g. events, incidents, problems and requests) for efficient resolution and detailed reporting.
* Resolve escalated tickets as required
* Troubleshoot user issues on Remote Desktop
* Setup and troubleshooting of Video-conferencing and telephony systems

* Asset Management/Tracking/Disposal

You should have experience in some / all of the following:

* Windows 10 user support
* Microsoft Skype for Business / Teams
* Windows Server 2008/2012/2016 support
* Ticket management systems (Jitbit an advantage)
* Active Directory
* Video Conferencing
* Fixed and Mobile Telephony, iPhones, Android, and Polycom handsets
* Desk side support - PC, Printing, Network
* Networking - IP addressing and Patching
* Knowledge of ITIL an advantage

Apply today for more information.

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Contact Details:
Tel: +353 1 8565972
Contact: Wes O’Brien

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