itContracting are currently seeking applicants for a Helpdesk Support Engineer. This is a 6 month, onsite, day contractor position located with our client in Lepoardstown, Dublin.
Responsibilities:
· Act as a point of contact for IT tickets, requests and issues that are assigned to the team.
· Triage IT ticket; resolve or escalate them as required according to their impact/severity.
· Escalate issues that they cannot resolve to an appropriate team/member of the IT department.
· Perform IT tasks such as preparing IT hardware for the user community, troubleshooting account and application issues, rolling out new software.
· Ensure that all IT governance policies and SOPs are adhered to
· Assist in / carrying out projects / implement new technologies.
· Work on special projects as assigned.
Technical mentoring can be provided by the IT Operations Manager, the IT Service Desk Team Lead, and Senior IT Support Engineer or other IT department staff members as appropriate/required.
Desired Skills & Experience:
The ideal candidate will:
· Be self-motivated and willing to learn new concepts and skills.
· Possess the ability to work effectively under minimal supervision.
· Have strong organizational and customer service skills.
· Have strong attention to detail.
· Be a good communicator.
· Be a strong team player.
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
eir evo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.
Ref: ITC 4330
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