Level 2 Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
€40,000 to €45,000 per annum
Salary Description:
Competitive Salary
itContracting – an eir evo company
Job Ref:

itContracting are currently seeking applicants for a Level 2 Support Engineer. This is a permanent position located with our client in Dublin 2.

- Develop, implement & review company IT strategy
- Configuration & maintenance of Wide Area Network, Firewall, Routers, Internal & mobile phones (Android & iOS).
- Hardware & software evaluation, purchasing, configuration, troubleshooting and maintenance
- Backup, security configuration & maintenance of cloud servers (alongside 3rd party provider)
- Database administration
- Liaison with all external contractors, suppliers and vendors for the effective procurement of products and services
- System documentation
- Monitoring of and evaluating new technology/products
- Employee Helpdesk support
- Develop a deep understanding of business processes and provide expertise in the delivery of IT Service solutions
- Point of contact for employees for all IT service-related matters
- Assist with onboarding new employees with regards to IT equipment
- Accountable for support and maintenance of IT systems, to include Security, Service Delivery and Applications.
- Monitor security compliance in accordance with standards, policies and procedures
- Compose documentation and KB articles
- Work with other IT providers on specific upgrade projects
- Setup Events with IT services (Wi-Fi, printing, etc)
- Plan and setup satellite offices with full IT system on occasion.

Technical Skills

- 3+ years’ experience
- Microsoft Stack, Windows Server, Windows Networking, Active Directory
- Understanding of Firewalls and Gateways (Palo Alto, SonicWall)
- Knowledge of Google Apps (Gmail), Zoom, Logmein
- Working knowledge of Citrix
- Experience with switching
- Strong analytical and troubleshooting skills
- Experience in Office 365 Administration
- Excellent written, verbal and interpersonal skills (English required)

Personal Skills

- Team player
- Able to take own initiative
- Good communication skills
- Client focused
- Good organisational skills
- Driver licence preferable

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

For more information please apply here or contact Niall Moloney

eir evo / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.

Ref: ITC 4350

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Contact Details:
itContracting – an eir evo company
Tel: 1890 911 211
Contact: Niall Moloney

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