L1/ 2 Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
West Ireland
Shannon, Co.Clare
Salary Description:
Contract rate applied
Red Chair Recruitment
Job Ref:

We are currently recruiting for a Level 1/2 Support Engineer, to work on-site with one of our clients in Shannon, Co. Clare. The successful candidate will have excellent troubleshooting experience, with the ability to deliver exceptional remote and deskside support.


  • Deliver remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Maintain workstation/workstation spare parts break/fix, upgrades and new hires
  • Ensure tickets are updated daily.
  • Support printers, scanners, and other peripherals.
  • End-User Data back-up and restoration, as needed


  • Practical Knowledge Logging, tracking, updating, and closing tickets in a ticketing system.
  • Experience with Active Directory
  • MAC troubleshooting experience (advantageous)
  • Strong verbal and written communication skills

This position is on a short-term 2 month contract paying on a daily rate of around €140 a day

If you are interested please apply or email darragh.murphy@redchaircrecruitment.ie.

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Contact Details:
Red Chair Recruitment
Tel: +353646622007
Contact: Darragh Murphy

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