Ergo are seeking an IT Support Engineer for a permanent role in Dun Laoghaire, South Dublin. As an IT Support Engineer you will provide 2nd level technical support to end users remotely and on-site.

In addition you will assist with the implementation of IT infrastructure projects including Office 365 migration.

Our client operates a hybrid work environment with a 2/3 split - remote/onsite.

This is a public-sector role with fantastic Annual Leave and pension benefits.

What will you do?

* Provide 2nd line technical support to stakeholders both onsite and remote
* Occasionally provide Field Support to remote users
* Support desktop applications including Microsoft 365
* Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, and Microsoft desktop applications
* Installation and configuration of IT equipment including Desktops, laptops, and infrastructure hardware
* Assist with the planning and implementation of major infrastructure projects, new systems and technologies
* Manage and deploy security patches, anti-virus and encryption
* Responsible for device imaging, configuration and deployment
* Manage the data backup processes for the organisation
* Maintain Active Directory user security - user accounts, email accounts, groups, network share and file permissions following best practice

You should have experience in the following:

* Office 365 user support
* Windows Server Admin and support
* Network support
* MS Exchange & Active Directory
* VMware and / or Citrix is desirable
* Professional certifications such as MCSA, MCSE, VCP, Azure, Office 365

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