Service Delivery Team Lead

Job Category:
Project Manager, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin, West Dublin
Location:
Dublin 12 / Remote
Salary:
€50,000 to €60,000 per annum
Posted:
11/05/2022
Recruiter:
IT Search & Selection
Job Ref:

Service Delivery Team Lead required for a leading VOIP provider based in Park West, Dublin 12. This person will be responsible for leading and managing the Delivery team, encompassing the following functions: Project Management, Implementation, Training and Engineering, and to ensure that these groups function as an effective team across a large and diverse customer base.

 

This is a hybrid working role so will require 2 days in office per week

 

Starting salary 50-60K

 

Responsibilities

·         Build strong working relationships with Internal Teams and Customers

·         Leading and coordinating the Delivery team:

o   Objective/ Goal Setting,

o   Succession planning

o   high performance reward accomplishments

o   Listening to team members’ feedback and resolve any issues or conflicts

·         Drive efficiencies in team service delivery

·         Standardise project management systems and processes

 

Requirements

·         3+ years relevant experience (ideally some telco / MSP industry experience).

·         Project Management experience (Certification in project management (ITIL/PRINCE2/PMP) is desirable)

·         Excellent MS Office skills or similar.

·         Ability to work on own initiative

·         Decisiveness with strong organisational skills

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Shanahan-IT Search (Vertical Market)

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