Managed Services Field Engineer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive salary offered
Job Ref:

€45,000 - €55,000

Healthcare and Pension

Training and industry Certificates

This role will be to work as Field Service Engineer, focused on storage support for our client base.

Essential Duties and Responsibilities:

Provides incident & problem management services for resolving customer technical issues on enterprise infrastructure particularly NetApp storage but ideally also data protection / backup environments

Manages and troubleshoots issues on NetApp SAN and storage environments based on vendor best practice processes and industry standards.

Will have to provide support services & troubleshooting in the field, on-site in customer environments, and in customer datacentres

Manages escalated infrastructure support issues, coordinates communications with our vendor partners (mostly Netapp but sometimes other vendors also IBM, Microsoft, VMware, etc.)

Supports other Logicalis staff to resolve complex issues and assists with escalating issues

Keeps current with manufacturer technical certifications, specialisation exams, and licenses.


Supporting managed storage and managed backup environments and ideally managed virtualisation.

Storage and NAS technologies (iSCSI, FCP, CIFS, NFS, etc) particularly Netapp but other vendors are good too (IBM, HP, Pure, Dell/EMC), and ideally some knowledge of snapshotting technology

To APPLY then click below or call me on (phone number removed). You can also email me (url removed)

Contact Details:
Contact: Contact

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