L2 IT Service Desk Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
Competitive Salary Offered
Posted:
29/04/2022
Recruiter:
PFH Technology group
Job Ref:

PFH Technology Group is seeking a Level 2 Service Desk Engineer to be based onsite with their client in Dublin.

Responsibilities may include, but are not restricted to:

Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;
Establish and build on good working relationship with customers
Troubleshoot and if required, referral of hardware faults to third parties
Where appropriate, assign warranties on hardware to third parties
System administration using Active Directory
Troubleshoot issues with Windows accounts/mailboxes
Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
Install and configure computer hardware and peripherals, operating systems and applications
System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
Manage pst requests and data requests for staff moves
Liaise with third party vendors for software\hardware installation
Deal with ‘how to’ and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
Document new solutions
Install individual software requests
Managed Print devices – liaise with vendors including IP information
Access consoles to push or provide solutions for requests e.g. Content encryption
Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate


Experience:

2-3 years experience in an IT environment preferably in Service Desk. Demonstrate good problem solving, analytical and decision making skills
Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key.
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate evidence of production of quality deliverables


Business Competencies:

Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner


Education

Third Level Education Qualification is preferable.


PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

Contact Details:
PFH Technology group
Tel: 01
Contact: Michelle McGrath

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