IT Service Manager
Modis are currently working in partnership with a market leading solutions provider to recruit an experienced IT Service Manager with proven track record leading service support teams to deliver high levels of support and service improvement.
This role offers remote working with some travel required to Belfast and Newtownabbey.
The Responsibilities
Co-ordinate and lead the response and resolution of technical issues
Actively participate in delivery of support and provide governance over the technical solution
Interaction with relevant customers and develop client relationships
When required, attendance of monthly and quarterly service review meetings with the customer and contributing to reports produced, providing incident analysis and commentary on ongoing technical issues
Responsible for maintaining the overall health of the managed service infrastructure
Act as a primary interface between the customer/Service Delivery Managers and delivery teams - maintain a close working relationship with the SDM to collaborate on service improvement
Have an in-depth working knowledge of the customer's business, applications and relationship of the components of the overall technical and service solution
Build and maintain collaborative relationships with service delivery teams and external suppliers
Ownership of call response and resolution, and co-ordination of workloads to meet SLA targets and other service responsibilities
Escalated point of contact should customer requirements not be met by the solution being delivered
Responsible for managing the availability of the services by identification of trends, underlying issues with the infrastructure, deficiencies in the design, issues with delivery etc.
Responsibility for overseeing patch and upgrade management
Ownership of technical documentation relating to the deployed solution; ensuring that all information is up to date and correct
The Requirements
Proven track record of managing an infrastructure related IT service.
Experience in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization), Exchange and content filtering technologies, enterprise level backup solutions and Citrix application delivery
Experience of managing call response and resolution
Experience of team management and work allocation
Experience of ITIL standards and procedures
Change, release, problem, incident and capacity management experience
Experience in interaction and reporting for senior management and customers
Experience of management of large managed services
Experience of defining and meeting KPI's
If you are looking for an exciting new challenge to join a leading organisation that makes a real and impacting difference, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
