Senior Wireless 3rd line Engineer

Job Category:
Software Developer/Engineer
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
North Ireland
Location:
Antrim
Salary Description:
Competitive salary offered
Posted:
26/04/2022
Recruiter:
Confidential
Job Ref:
1576192815

Senior Wireless 3rd line Engineer

Location: Belfast

Compensation: £52,000 - £62,000 + 10% bonus + 10% pension + exceptional career progression

About the business

Be a part of one of the largest and most monumental brands in the UK. Operating across 150+ countries, with several thousand redeployment opportunities at any one time, this is a business where you will never sit still, (unless you want too of course)!

This is a rare opportunity to join a team that is focused on rapidly growing the business's market share by bringing to market innovative, customer-orientated propositions.

About this role

This role provides technical support and managed services to customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying quality and intellectual property, the business provides customers with services to facilitate their objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

Skills & Experience Required:

Extensive experience of working within a systems integrator support environment as a highly skilled technical engineer.
In-depth knowledge of EMS products, customer IT systems and applications.
Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert.
Possesses a deep level technical knowledge of Data Services technologies and associated management applications.
Have strong service improvement and service transformation skills.
Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
CCNP Certified
(Apply online only) ENWLSD (Designing Cisco Enterprise Wireless Networks) / (Apply online only) ENWLSI (Implementing Cisco Enterprise Wireless Networks) Certified or alternate vendor equivalent.
Extensive wireless troubleshooting/design experience across Cisco/Meraki/Fortinet/Aruba
Extensive Trouble to Resolve 3rd Line Network LAN/WLAN engineering experience
Data Centre/Nexus T2R/Design experience (Cisco DDCOR preferrable).
Fortinet LAN and Wireless experience preferrable
DevNet associate accreditation preferrable
Must be willing to be on call (currently 1 week in 10).You'll have the following responsibilities

Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio.
Deal with customer requests in line with Service definitions and SLA's.
To escalate and manage incidents and requests to vendors in a timely fashion.
Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
Collaborate with all business units to bring about timely resolution of technical issues.
Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.Benefits

10% bonus
25 days annual leave (plus bank holidays)
Generous Pension Scheme
Share Plan
Discounted products including TV, Broadband and Mobile
Flexible working arrangementsKeywords: Data service technologies, CCNP Certified, (Apply online only) ENWLSD (Designing Cisco Enterprise Wireless Networks) / (Apply online only) ENWLSI (Implementing Cisco Enterprise Wireless Networks) Certified or alternate vendor equivalent.
Extensive wireless troubleshooting/design experience, Cisco/Meraki/Fortinet/Aruba
Extensive Trouble to Resolve 3rd Line Network LAN/WLAN engineering experience
Data Centre/Nexus T2R/Design experience (Cisco DDCOR preferrable)

Contact Details:
Confidential
Contact: Contact

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