Role: Service Desk Agent
Location: Dublin - Swords
Duration: 6 Months Rolling
To be the first point of contact for customers seeking technical assistance and providing 1st line support in order to manage and resolve any queries or incidents.
Diagnose and resolve standard technical queries in line with agreed SLA's.
Taking ownership of queries and asking relevant questions in order to troubleshoot and resolve queries efficiently.
Understand the requirements of the customer and establish a good working relationship in order to deliver and enhance the service.
Escalating incidents when required to the appropriate level in order to meet customer expectations and SLA's.
Act as a team player being viewed by colleagues as a helpful member of the team.
Previous experience with Microsoft Support or the equivalent computing qualification.
An understanding of computer systems and knowledge of Microsoft products.
Excellent customer service and communication skills.
High degree of accuracy and attention to detail.
Good analytical and problem solving skills.
Ability to manage and prioritize personal workload and meet KPI's
Work well as part of a team as well as independently. Project People is acting as an Employment Business in relation to this vacancy