Junior IT Support Engineer- Ballybrit , Galway

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Galway
Location:
Ballybrit, Galway
Salary Description:
€25,000 to €28,000 DOE
Posted:
10/05/2022
Job Ref:
Computerjobs.ie

Prevos Solutions is a dynamic and fast-growing IT services business providing IT support to businesses throughout Ireland. 
Due to our continued success we require the following:

JUNIOR IT SUPPORT ENGINEER

Prevos Solutions require an IT Support Technician to provide excellent IT service to its rapidly growing list of clients. This position is ideal for a smart, ambitious candidate, who may not have extensive professional experience in IT, but is willing to learn and grow.


KEY RESPONSIBILITIES
  • Provide phone and onsite support to customers for a variety of IT issues.
  • Actively supports the customer in all aspects through to problem resolution keeping customer informed throughout life of incident
  • Identifies and resolves issues affecting customer's IT, utilizing the tools available and resourcing necessary support staff 
  • Clearly and concisely logs and tracks details of solutions provided to resolve customer issue and maintains and updates CRM 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 
  • Recommends IT products as warranted to meet client’s business objectives, compiles related quotes, and orders/installs these products
  • Conduct visit to client sites to identify and resolve issues which can’t be done remotely, as well as to install hardware

ESSENTIAL REQUIREMENTS
  • Excellent written and spoken communication skills
  • Excellent interpersonal skills with customers in a high pressure environment
  • Interest in general IT and willingness to learn.
  • Proven track record in effectively resolving a variety of IT issues
  • In depth knowledge of Windows diagnostic and repair tools
  • Experience with installing hardware and software solutions, including PC/laptop/switch

DESIRABLE REQUIREMENTS
  • Knowledge of Microsoft Server/Desktop Operating Systems, Server 2008/2012/2016/2019, Windows 7/10
  • Knowledge of other operating systems Apple/Unix a benefit.
  • Experience with networking technologies/protocols, TCP/IP
  • Experience with email/domain technologies, DNS records, POP/IMAP/exchange, web hosting

SALARY GUIDE

€25,000 to €28,000 Depending on experience

To apply, please email your CV and cover letter in PDF format to jobs@prevos.ie  

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