Enterprise People are currently seeking an IT Helpdesk Analyst for a leading Dublin based client.

Reporting to the IT Team Lead, the IT Helpdesk Analyst will join our client’s existing Helpdesk team who are responsible for providing first-level hardware and software support to a large local user-base. 

The IT Helpdesk Analyst will contribute to the successful operation of the IT Helpdesk, ensuring all support requests are logged correctly and resolved in a timely manner in accordance to Helpdesk procedures

The IT Helpdesk Analyst will:

KEY RESPONSIBILITIES:

• Log all incidents into the ticketing system, including a description of the problem and the implemented solution

• Provide Hardware Support (Laptops, Printers etc)

• Provide technical support on bespoke applications (full training provided)

• Ensure support requests are updated with resolution detail prior to closure 

• Follow-up with users to confirm that their needs have been met

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 1+ Years’ Technical Support experience

• Good MS Office support experience

• Good problem-solving skills

• Stamp 4 Visa or EU Passport

• MS Certification

• Strong communication and interpersonal skills

OUR CLIENT OFFERS:

• Excellent career growth opportunities

• Tailored development plan 

• Opportunity to work with cutting-edge technology

• Excellent work-life balance

Please call Patrick Docherty at Enterprise People on 01 628 7800 for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.