IT Helpdesk Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin, North Dublin
Location:
Unspecified
Salary Description:
€Neg Plus Bens
Posted:
22/05/2022
Recruiter:
Enterprise People
Job Ref:
EP3112

Enterprise People are currently seeking an IT Helpdesk Analyst for a leading Dublin based client.

Reporting to the IT Team Lead, the IT Helpdesk Analyst will join our client’s existing Helpdesk team who are responsible for providing first-level hardware and software support to a large local user-base. 

The IT Helpdesk Analyst will contribute to the successful operation of the IT Helpdesk, ensuring all support requests are logged correctly and resolved in a timely manner in accordance to Helpdesk procedures


The IT Helpdesk Analyst will:


KEY RESPONSIBILITIES:

• Log all incidents into the ticketing system, including a description of the problem and the implemented solution

• Provide Hardware Support (Laptops, Printers etc)

• Provide technical support on bespoke applications (full training provided)

• Ensure support requests are updated with resolution detail prior to closure 

• Follow-up with users to confirm that their needs have been met


QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• 1+ Years’ Technical Support experience

• Good MS Office support experience

• Good problem-solving skills

• Stamp 4 Visa or EU Passport

• MS Certification

• Strong communication and interpersonal skills


OUR CLIENT OFFERS:

• Excellent career growth opportunities

• Tailored development plan 

• Opportunity to work with cutting-edge technology

• Excellent work-life balance


Please call Patrick Docherty at Enterprise People on 01 628 7800 for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available. 

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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