TalentScope Recruitment Solutions, on behalf of our client in Dublin, is hiring a number of Level 1 Service Desk Support Agents for permanent positions.
Skills required (Essential).
*Previous IT Helpdesk/Service Desk Support expertise - minimum of 6-12 months experience required (recent).
*Experience of resolving technical tickets received, or escalating them to Level 2 Support
*Exceptional Customer Service skills - Fluency in written and spoken English skills
*Ability to multi-task, be pro-active, courteous and helpful to customers.
Technical Skills (essential)
*Previous IT Helpdesk - Technical support skills
*Mobile Phone Support Skills
*Operating System support Skill - Microsoft
*CompTIA A+ or similar qualification required.
Availability to work on a shift-pattern basis is required.
Excellent career development opportunity to grow and expand your career in IT.
Candidates must be located in Ireland for interview and be able to attend a Dublin office location for work (hybrid) - Due to the Shift patterns involved, a long commute will not suit for this role.
Candidates should also be currently eligible to work in Ireland (EU Citizen/Stamp 4). The salary level for this role will not accommodate a work permit application/sponsorship.
To apply, simply email your CV to us at apply@talentscope.ie or in response to this job advert.
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.
By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.
Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant. apply@talentscope.ie
